Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

RETURN POLICY If the original artwork doesn't satisfy you entirely, you have 7 business days to return it in its original package. I will pay the shipping fees for the return and will refund the total amount you spent within 7 business days. For prints, get in touch with the printer Skyline Art Prints based in Austin, TX. If you have any issues with damaged prints or want a refund, please contact me directly. SHIPPING Originals: Time Once the transaction is confirmed on the website, the preparation and packing begins. The process takes 3-4 business days for works under 36" in size and 5-6 business days for works over 36" in size. Then we must add a few more business days for the shipping depending on the distance of the location. Packing Works under 36" in size are packed in industrial strength cardboard, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper. Works are shipped FedEx Ground. Works over 36" in size are packed in a custom wood crate built by Craters & Freighters of St. Louis, shipped in professional bubble wrap, layers of additional cardboard, corners and acid-free glassine paper. Works are shipped by Craters & Freighters of St. Louis. Every original artwork is packed following the most rigorous guidelines to ensure the safety of each work. You can read those guidelines for packing works here : http://www.saatchiart.com/packaging Prints: The printing and shipping of prints is fulfilled by Skyline Art Prints based in Austin, TX. Insurance All the original artworks are insured for the value of the sale during the shipping (the shipping cost includes the insurance). Documents included Original artworks are shipped with the following documents: custom declaration (if necessary), instructions on how to unpack the work (if necessary), authenticity certificate, acquisition certificate, invoice. Question? Don't hesitate to contact me info@kathrynneale.com

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.